CARDHOLDER AGREEMENT / TERMS AND CONDITIONS
Thank you for banking with LendingClub Bank, National Association (“LendingClub Bank”). We look forward to serving you.
AGREEMENT
This document (this “Agreement”), along with any other documents we give you pertaining to your debit card or ATM card issued by LendingClub Bank (the “Card”), is a contract that establishes the rules, terms, and conditions which control your Card(s) with us. By using or authorizing another person to use your Card, you acknowledge your understanding and agree to these rules, terms, and conditions. Please read this Agreement carefully and retain it for future reference.
This Agreement supplements but does not replace the Personal Deposit Account Agreement (the “Account Agreement”).
This Agreement is revised periodically, so it may include changes from earlier versions. You can always find the most recent version of this Agreement at https://www.lendingclub.com/legal/deposits/personal-debit-card-agreement
See your Account Agreement for the USA PATRIOT ACT notice related to our request for and verification of your personal information in accordance with federal laws and regulations. In the event of an inconsistency between this Agreement and the Account Agreement, this Agreement shall govern and control your use of the Card. All capitalized terms used but not defined in this Agreement shall have the meaning set forth in the Account Agreement.
As used in this Agreement the words “we,” “our,” and “us” mean LendingClub Bank and the words “you” and “your” mean the cardholder(s) and anyone else authorized to use the Card(s). However, this agreement does not intend, and the terms “you” and “your” should not be interpreted, to expand an individual’s responsibility for an organization’s liability.
If this Card or the corresponding account is owned by a corporation, partnership or other organization, individual liability is determined by the laws generally applicable to that type of organization. The headings in this document are for convenience or reference only and will not govern the interpretation of the provisions. Unless it would be inconsistent to do so, words and phrases used in this document should be construed so the singular includes the plural and the plural includes the singular.
OUR CONTACT INFORMATION
If you have any questions, you may contact us by calling or submitting written correspondence to the following:
Phone: 1-800-242-0272 (Visit our Contact Us page for hours of operation)
Live Chat: From our website at https://www.lendingclub.com/personal-deposits
Secure Message: Access through the “Secure Messages” tab of your online or mobile banking Account.
Mail:
LendingClub Bank, National Association
One Harbor St., Suite 201
PO Box 55063
Boston, MA 02205-5063
When calling or writing, you may be asked to provide your name, account number, and other identifying information.
BUSINESS DAYS
For purposes of this Agreement, our business days are Monday through Friday, excluding federal holidays. Any references to “days” found in this Agreement are business days unless indicated otherwise.
ABOUT YOUR CARD
Generally – “Card” means the Mastercard® Debit Card or Mastercard® ATM Card issued by LendingClub Bank through which you can obtain funds from the available funds (the “Available Funds”) in your LendingClub Bank account (the “Account”) pursuant to the Account Agreement. The Card issued to you will be in the form of a physical card, which will be delivered to you. The Card is not a credit card. The Card remains the property of LendingClub Bank and must be surrendered to us upon demand.
The Card is non-transferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card will have an expiration date identified on the back of the Card and the Card will expire, in accordance with applicable law, on the expiration date. If your Card and Account are in good standing, we may issue you a new Card upon expiration or prior to expiration, if necessary. We may also issue you a new Card when your Card expires even if you have no Available Funds in your Account. You must surrender a revoked Card, and you may not use an expired or revoked Card.
The Card is not designed for business use, and we may terminate your participation in the Card program if we determine that the Card is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement or your Account Agreement. You must activate your Card before it can be used. To activate your Card, call our activation line at 1-800-418-3964 or customer service or follow the steps and instructions for activation in the documents mailed with your Card.
For customer service inquiries or information regarding your Card, contact us using the contact information set forth in this Agreement. Keep your Card number and our contact information in a safe place in case your Card is lost, stolen, or destroyed. If you need to replace your Card for any reason, please contact us using the contact information above. You will need to provide certain User Information so that we can verify your identity.
Address or Name Changes – You are responsible for notifying us of any change in your physical or mailing address, name, email address, and phone number pursuant to the Account Agreement. Requests for address or name changes may be subject to additional verification requirements. Unless we agree otherwise, change of address or name must be made in writing by you. We will attempt to communicate with you only by use of the most recent address you have provided to us. You agree that any notice or communication sent to you at an address noted in our records shall be effective unless we have received an address change notice from you, and we have had a reasonable time to rely on such notice.
We cannot accept responsibility for any email messages not received by you or for any delay in the receipt or delivery of any email notification. If you make your email account available to any other individual, you agree that you are responsible for any release of any Account or Card information to such individual.
Participating in the Card Program – You represent and warrant that: (a) you are at least eighteen (18) years of age (or older if you reside in a state where the majority age is older); (b) you are a U.S. citizen or legal alien (with U.S.tax ID number) residing in the United States; (c) all information, including your name, date of birth, address, email address, social security number, user name and password, and such other information as we may request from time to time (collectively, “User Information”) is truthful, accurate, current, and complete; and (d) you received a copy of this Agreement and the our Privacy Policy and agree to be bound by and to comply with their terms; and (e) you accept your Card.
Obtaining Your Card – To request your Card, follow the directions provided by LendingClub
Bank when you open your Account or contact us using the information above. You should receive your Card seven to ten days or more after we receive your request. You will need to provide personal information in order to verify your identity when you request and receive the Card. You must activate your Card and set a PIN before you may use it.
Setting a PIN & PIN Security – You will need to set a PIN for your Card. Your PIN must be four digits.When selecting a PIN, you should avoid using numbers or words that appear in your wallet (e.g., date of birth, address, or social security number). Memorize your PIN and do not share it with anyone. Do not write the PIN on a Card or keep it in the same location as the Card.
Adding Your Card to a Digital Wallet –You may elect to add your Card to one or more digital wallets (“Digital Wallets”) supported by us. The Digital Wallet provider may allow you to conduct transactions at a point-of-sale device and you may not be able to use your Card to perform transactions at such point-of-sale devices until you have selected a PIN pursuant to this Agreement.
Card Capabilities and Prohibited Uses–You may use the Card to (1) make cash withdrawals form savings and checking accounts at automated teller machines (“ATMs”), or certain electronic terminals, (2) make deposits to checking and savings accounts at certain ATMs, (3) transfer funds between checking and savings accounts at certain ATMs, (4) get information about the account balances of your checking and savings accounts, and (5)obtain retail cash back and/or make point-of-sale (“POS”) purchases anywhere the Card is accepted. You may be required to sign a receipt as evidence of the transactions.
You agree not to use your Card(s) for illegal online gambling or other illegal purpose. Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located. We reserve
the right to refuse a transaction that we believe involves illegal online gambling or other illegal activities.
Transaction Limits – You may use your Card to access your Account to purchase goods (in person or by phone), pay for services (in person or by phone), get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept. There are limits on the dollar amount of transactions you can make with your Card each day and each month. Transaction limits are provided in your Personal Transaction Limits.
In addition to the transaction limits, for security purposes we reserve the right to, in our sole discretion, impose additional limits to your use of your Card at ATMs or POS devices. Any funds withdrawn from a POS device or through a participating bank will be subject to the maximum amount that can be spent on your Card per day. If you seek to withdraw cash from a merchant POS device, please note that each merchant may establish limits as to how much cash may be obtained from a POS device at a single time or through a single location. This means that you may need to visit more than one merchant if you are seeking to withdraw cash in an amount which is less than or equal to the total limit above, but more than the limit established by the individual merchant.
PIN and Non-PIN Transactions: Merchants may limit the available options for the type of transaction you wish to conduct or may let you choose between a PIN (“Debit”) transaction or a signature (“Credit”) transaction at the point-of-sale. To initiate a signature transaction at the point-of-sale, select “Credit” and sign the receipt (if required by the merchant). To initiate a PIN transaction at the point-of-sale, select “Debit” and enter your PIN at the point-of-sale terminal. For mail order, telephone, Internet or other card- not-present purchases, merchants may choose to route a transaction as a PIN transaction without asking you to enter your PIN.
Cross-Border Transactions – If you effect a transaction with your debit card in a currency other than US Dollars, MasterCard, will convert the charge into a US Dollar amount. The MasterCard currency conversion procedure includes use of either a government-mandated exchange rate, or a wholesale exchange rate selected by MasterCard. The exchange rate MasterCard uses will be a rate in effect on the day the transaction is processed. This rate may differ from the rate in effect on the date of purchase or the date the transaction was posted to your account. See your Personal Fee Schedule for additional information.
Fees – We will not charge you any fees for the initial issuance or use of the Card. However, certain third-party fees may apply as further described herein. We will not charge you a fee to use your Card at any ATM in the MasterCard, MoneyPass, and SUM networks, however, operators of other ATMs and cash dispensing devices, their networks, and merchants may charge you a fee. Note that you may also be charged a fee for a balance inquiry at an ATM that is not in the MasterCard, MoneyPass, and SUM networks, even if you do not complete a fund transfer. We are not responsible for any such fee and they will be deducted from the balance of the Account, along with the withdrawal or transaction amount. See your Account Agreement and Product Terms & Conditions for additional details related to any ATM fee rebates that may be available to you.
USING YOUR CARD
Generally– You may use your Card to make purchases or transactions at any merchant that accepts Mastercard debit cards or other networks in which we participate, including MoneyPass, and SUM, (each a “Network”), subject to the Available Funds in your Account, the transaction limits described above, and the other terms and conditions of this Agreement. You acknowledge and agree that the value available to you for use with the Card is limited to the Available Funds in your Account. So long as you do not exceed the Available Funds in your Account, you may use the Card to purchase goods or services wherever the Card is honored, and to obtain cash by initiating cash withdrawal transactions through the Card from any financial institution or ATM that accepts the Card. Each time you use the Card, you authorize us to reduce the Available Funds in your Account by the amount of the purchase or withdrawal and any applicable fees, costs, or holdings. Please see your Account Agreement for information about when funds are available for withdrawal. If you exceed the Available Funds in your Account you shall remain fully liable to us for the amount of the transactions and any applicable fees and charges.
Overdraft and Insufficient Funds – We do not charge a fee for overdrawn accounts or insufficient funds. See your Account Agreement for additional information.
Suspicious Activity – We may temporarily lock or suspend – “freeze” – your Card and try to contact you if we notice transactions that are unusual or appear suspicious or for any other reason. You are required to notify us immediately by contacting us using the information in this agreement if you believe the Card is lost or stolen.
Merchant Holds on Available Funds – A merchant may place a hold on the Available Funds in your Account when you make certain transactions using the Card. Please reference your Account Agreement for additional information regarding the availability of funds subject to merchant hold.
Mobile Wallet Terms of Use – This section provides information on when you add, attempt to add, or keep your Card in a digital wallet or any other electronic payment system into which your Card may be enrolled by you (“Wallet”) on any mobile phone, tablet, watch or other device (“Device”) that supports the Wallet.
Terms of Use with Wallet Provider – You understand that your use of the Wallet will also be subject to agreements or Terms of Service with each Wallet provider (“Wallet Provider”) or other third parties such as wireless companies or data service providers.
Using a Payment Card in the Wallet – If you want to add a Card to the Wallet, you must follow the procedures adopted by each Wallet Provider and any further procedures we adopt. You understand that not all Cards are eligible to be added to the Wallet. We may not add a Card to the Wallet if we cannot authenticate the Card or if we otherwise suspect that there may be fraud associated with the Card. The Wallet allows you to make purchases using an added Card wherever the Wallet is accepted. The Wallet may not be accepted at all places where your Card is accepted.
Applicable Fees – We do not charge you any fees for adding a Card to the Wallet. Wallet Providers or other third parties, such as wireless companies or data service providers, may charge you service fees in connection with your use of your Mobile Device or the Wallet.
We are NOT Responsible for the Use or Function of the Wallet – Each Wallet Provider is solely responsible for its use and function. We are only responsible for the Card. You should contact the Wallet Provider’s customer service if you have questions concerning how to use the Wallet or for problems with the Wallet. We are not responsible for any failure of the Wallet or your inability to use a Wallet for any transaction. We are also not responsible for any loss, injury or inconvenience you suffer as a result of a merchant refusing to accept the Wallet.
Security of the Wallet – In addition to your efforts to keep your credentials secure, we take reasonable steps to help ensure that information we send to others from your use of a Card in the Wallet is sent in a secure manner. However, the Wallet Provider is responsible for the security of information provided to it or stored in the Wallet. We are not responsible if there is a security breach affecting any information stored in the Wallet or sent from a Wallet.
We Can Block, Suspend, or Cancel Your Use of a Card – We can block you from adding an otherwise eligible Card to the Wallet, suspend your ability to use a Card to make purchases using the Wallet, or cancel entirely your ability to continue to use a Card in the Wallet. We may take these actions at any time and for any reason, such as if we suspect fraud with your Card, if you have an overdue or negative balance on your Card account, or if applicable laws change. You may remove a Card from the Wallet by following the Wallet Provider’s procedures for removal.
SECURITY
It is your responsibility to protect the Card and your Card information. Do not discuss, compare, or share information about your Card with anyone unless you are willing to give them full access to your Account and use of your funds. Either memorize your Card number or keep it in a safe place. Do not send your Card number in an email or text message. Make sure your Card number is secured with encryption when you use your Card to perform transactions over the Internet or wireless networks. If you believe that anyone has gained unauthorized access to your Card, you should advise us immediately, following the procedures entitled “Errors or Questions About Electronic Transfers” below and in your Account Agreement. If you furnish your Card and grant actual authority to make transfers to another person (a family member or coworker, for example) who then exceeds that authority, you are liable for the transfers unless we have been notified that transfers by that person are no longer authorized.
AUTHORIZED USERS
You are responsible for all transactions authorized by you and fees incurred by use of your Card. You are limited to one Card per account owner. If you permit another person to have access to your Card or Card number, we will treat this as if you have authorized such person to use the Card for all purposes, and you will be liable for all transactions and fees incurred by such person, even if they exceed the authorization granted. You are wholly responsible for the use of your Card according to the terms and conditions of this Agreement. You may terminate a person’s authorization to use the Card in your name by locking or deactivating your Card, changing your PIN, or requesting a new Card. Please contact us for additional information.
PERIODIC STATEMENTS; TRANSACTION HISTORY
You will get a monthly account statement in accordance with your Account Agreement. See your Account Agreement for details about obtaining, reviewing, and reporting any errors in connection with your transaction history and periodic statements.
RECEIPTS
You should get a receipt for each Card transaction. You can get a receipt at the time you make any transfer to or from your Account using an ATM or a point-of-sale terminal. However, you may not get a receipt if the amount of the transfer is $15 or less. You agree to retain, verify, and reconcile your Card transactions and receipts.
REFUNDS
You will not receive cash refunds for Card transactions. If a merchant gives you a credit for merchandise returns or adjustments, the merchant may do so by processing a credit adjustment through the applicable Network. After such credit adjustment is processed by such Network and us, the amount of the credit adjustment will be available to be returned to your Account. We are not responsible for the delivery, quality, safety, legality, or any other aspects of goods or services that you purchase with your Card. All such disputes must be addressed and handled directly with the merchant from whom those goods or services were purchased.
PREAUTHORIZED PAYMENTS
Right to Stop Payment and Procedure for Doing So – If you have told us in advance to make regular payments out of your Account using your Card, you can stop any of these payments. Here is how:
Call or write us at the telephone number or address listed above in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Please refer to our separate fee schedule for the amount we will charge you for each stop-payment order you give.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for Failure to Stop Payment of Preauthorized Transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
OUR LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transaction to or from your Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
If, through no fault of ours, you do not have enough Available Funds in your account to complete the transaction;
If a merchant refuses to accept your Card;
If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
If an ATM where you are making a cash withdrawal does not have enough cash;
If access to your Card has been blocked after you reported your Card lost or stolen;
If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
If we have a reason to believe the requested transaction is unauthorized;
If you have an overdraft line and the transaction would go over the credit limit;
If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
For any other exceptions stated in this Agreement or by applicable law.
Please see the Account Agreement for additional information concerning your liability with respect to your Card transactions and account transfers.
UNAUTHORIZED TRANSFERS
Your Liability for Unauthorized Transactions/Lost or Stolen Cards –Tell us AT ONCE if you believe your Card and/or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using your Card information. Telephoning is the best way of keeping your possible losses down.
Also, if your statement shows transfers made by Card that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back the money you lost (up to $50) after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
Upon notification to us that your Card may have been lost or stolen or there may be unauthorized transactions from your Account, we will cancel your Card. Upon your request, we will issue you a replacement Card. In connection to these actions, we may need certain information you from you, such as your full name, Card number and transaction history details.
Additional Limits on Liability for Your Card – In addition to your limitation of liability under the Section above entitled “Your Liability for Unauthorized Transfers/Lost or Stolen Cards” and under the Account Agreement, your liability for the unauthorized use of your Card may also be limited by Mastercard for transactions processed through the Mastercard network. Subject to the limitations and exclusions stated herein, and under the Mastercard
rules, you will have no liability for a transaction that was not authorized by you if you exercised reasonable care in safeguarding the Card from risk of loss or theft, and, upon becoming aware of such loss or theft, promptly reported such loss or theft to us. The Mastercard Zero Liability Policy is subject to change without notice and changes made by Mastercard will automatically apply to your Card.
Additional Limits on Liability for Mastercard® Debit Card –You will not be liable for any unauthorized transactions using your Mastercard Debit Card if: (i) you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, and (ii) upon becoming aware of a loss or theft, you promptly report the loss or theft to us.
Contact in Event of Unauthorized Transfer/ Lost or Stolen Card – If you think your card and/or PIN has been lost, stolen or that someone has used your Card, Card number or PIN without your permission, please call or write us at the telephone number or address listed in the contact information above.
ERRORS OR QUESTIONS ABOUT ELECTRONIC TRANSFERS
In case of errors or questions about your electronic transfers, including your Card transactions, call or write us at the telephone number or address listed in the contact information section above, as soon as you can, or if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt.
We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation using the contact information above.
CONFIDENTIALITY
We will disclose information to third parties about you, your Card or the transactions you make:
Where it is necessary or helpful for completing or correction transactions and resolving claims regarding transactions;
In order to verify the existence and condition of your Card for a third party, such as a merchant;
In order to comply with a valid request by a government agency, a court order, or other legal or administrative reporting requirements;
If you consent by giving us your written permission;
To our employees, auditors, affiliates, service providers, or attorneys as needed;
In order to prevent, investigate, or report possible illegal activity;
In order to issue authorizations for transactions on the Card;
To other persons and entities in order to resolve disputes arising from transactions;
As permitted by applicable law;
As explained in the separate Privacy Disclosure, which we update or amend from time to time;
Otherwise as necessary to fulfill our obligations under this Agreement and the Account Agreement.
If an unauthorized disclosure has been made, we must inform you of the particulars of the disclosure within 3 days after we have discovered that an unauthorized disclosure has occurred.
Our Privacy Policy is available at https://www.lendingclub.com/bank/legal/privacy for further details. You hereby agree to our collection, use and sharing of information about you and the Card as provided in the Privacy Policy, which are made a part of this Agreement. The Privacy Policy also tells how you can (i) limit the ways in which we share information about you, or (ii) request corrections to the information that we maintain about you.
AMENDMENTS AND TERMINATION
We may add to, delete, amend, or change any term of this Agreement at any time in sole discretion. We will give you reasonable notice of such change in writing or by any other method permitted by law.
To the extent permitted by applicable law, we may also cancel or suspend your Card, close your Account, or cancel or suspend this Agreement immediately, for any reason and without notice to you. When possible and as required by applicable law, we will provide you reasonable notice of any such changes. However, if the change is made for security purposes,we can implement such changes without prior notice. Reasonable notice depends on the circumstances, and in some cases such as when we cannot verify your identity or we suspect fraud, it might be reasonable for us to give you notice after the change, suspension, or cancellation becomes effective. For instance, if we suspect fraudulent activity with respect
to your Card or Account, we might immediately freeze or close your Card or Account and then give you notice. If we have notified you of a change in any term of your Account and you continue to have your Account after the effective date of the change, you have agreed to the new term(s). Items presented for payment after the Card is suspended or cancelled may be dishonored.
You may cancel your Card or this Agreement at any time by notifying us in using the contact information above. Cancellation or suspension of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to such cancellation or suspension.
SEVERABILITY AND WAIVER
If any provision of this Agreement is held to be invalid or unenforceable,such provision will be deemed to be modified to the minimum extent necessary to make it valid and enforceable and the rest of this Agreement will not be affected. We do not waive our rights by delaying
or failing to exercise them at any time.
ENTIRE AGREEMENT
This Agreement, together with your Account Agreement, constitutes the entire and sole agreement between you and us with respect to the Card and supersedes all prior understandings, arrangements, or agreements, whether written or oral, regarding the Card.
NOTICES
Any written notice you give us is effective when we actually receive it, and it must be given to us according to the specific delivery instructions provided elsewhere, if any. We must receive it in time to have a reasonable opportunity to act on it. Written notice we give you is effective when it is deposited in the United States Mail with proper postage and addressed to your mailing address we have on file. Notice to any of you is notice to all of you.
ACCOUNT TRANSFER
To the extent permitted by applicable law, we may assign this Agreement without obtaining your consent. You may not assign or transfer your Card or this Agreement without our prior written consent.
GOVERNING LAW
This Agreement is subject to applicable federal laws, the laws of the state of Utah and other applicable federal and card network rules and regulations.
LEGAL ACTIONS AFFECTING YOUR ACCOUNT
If we are served with a subpoena, restraining order, writ of attachment or execution, levy, garnishment, search warrant, or similar order relating to your account (termed “legal action” in this section), we will comply with that legal action. Or, in our discretion, we may freeze the assets in the account and not allow any payments out of the account until a final court determination regarding the legal action. We may do these things even if the legal action involves less than all of you. In these cases, we will not have any liability to you if there are insufficient funds to pay your items because we have withdrawn funds from your account or in any way restricted access to your funds in accordance with the legal action. Any fees or expenses we incur in responding to any legal action (including, without limitation, attorneys’ fees and our internal expenses) may be charged against your Account. The list of fees applicable to your Account(s) provided elsewhere may specify additional fees that we may charge for certain legal actions.
RESOLUTION OF DISPUTES
PLEASE READ THIS PROVISION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, IF YOU DO NOT OPT OUT OF THIS ARBITRATION AGREEMENT AS PROVIDED IN SECTION 14(b) BELOW. IF YOU ARE A “COVERED BORROWER” AS DEFINED BY THE MILITARY LENDING ACT (32 C.F.R. § 232, AS AMENDED FROM TIME TO TIME), THIS SECTION 14 (ARBITRATION AGREEMENT) IS NOT APPLICABLE TO YOU AND YOU DO NOT NEED TO TAKE FURTHER ACTION TO OPT OUT. FOR PURPOSES OF THIS SECTION 14 (ARBITRATION AGREEMENT), THE TERMS “WE,” “US,” AND “OUR” INCLUDE LENDINGCLUB BANK, NATIONAL ASSOCIATION, LENDINGCLUB CORPORATION, AND/OR THEIR RESPECTIVE AFFILIATES, RELATED PERSONS OR ENTITIES, AND ANY PREDECESSORS AND SUCCESSORS IN INTEREST; ANY SUBSEQUENT HOLDER OF ANY LOAN YOU OBTAIN; AND ANY ASSIGNEE OF ANY CORRESPONDING LOAN AGREEMENT AND PROMISSORY NOTE.
YOU AND WE ACKNOWLEDGE THAT WE AND YOU HAVE A RIGHT TO LITIGATE CLAIMS IN COURT BEFORE A JUDGE OR JURY, BUT WILL NOT HAVE THAT RIGHT IF EITHER WE OR YOU ELECT TO HAVE A DISPUTE DECIDED THROUGH ARBITRATION PURSUANT TO THIS ARBITRATION AGREEMENT. YOU AND WE NEVERTHELESS HEREBY KNOWINGLY AND VOLUNTARILY WAIVE OUR RIGHTS TO LITIGATE CLAIMS IN A COURT BEFORE A JUDGE OR JURY UPON ELECTION OF ARBITRATION BY EITHER YOU OR US.
a. You and We Agree to Arbitrate Disputes Between Us
Either you or we may, at either’s sole election, require that the sole and exclusive forum for resolution of a Claim be final and binding arbitration pursuant to this Section 14(“Arbitration Agreement”), unless you opt out as provided in Section 14(b) below. We agree not to invoke our right to arbitrate an individual Claim you may bring in small claims court, so long as the Claim remains in such court and advances only on an individual (non-class, non-representative) basis and seeks relief only applicable to you.
As used in this Arbitration Agreement, “Claim” shall include any past, present, or future claim, dispute, or controversy involving you (or persons claiming through or connected with you), on the one hand, and us (or persons claiming through or connected with us), on the other hand, relating to or arising out of the Terms, any Service (including but not limited to the Site and the LC Platform), any loan application, loan request, or loan, and/or the activities or relationships that involve, lead to, or result from any of the foregoing. Claims are subject to arbitration regardless of whether they arise from contract, tort (intentional or otherwise), a constitution, statute, common law, principles of equity, or any other legal theory. Claims include matters arising as initial claims, counter-claims, cross-claims, third-party claims, or otherwise.
The scope of this Arbitration Agreement is to be given the broadest possible interpretation that is enforceable. Your agreement to the Terms is made pursuant to a transaction in interstate commerce, and thus the Federal Arbitration Act, 9 U.S.C. § 1, et seq., governs the interpretation and enforcement of this Arbitration Agreement.
b. Opt Out Procedure
You may opt out of this Arbitration Agreement for all purposes by sending an arbitration opt-out notice to LendingClub Bank, N.A., 595 Market Street, Suite 200, San Francisco, California 94105, which is received at the specified address within 30 days of the date of your electronic acceptance of the Terms. The opt-out notice must clearly state that you are rejecting arbitration; identify the Terms to which it applies by date; provide your name, address, and social security number; and be signed by you. You may send an opt-out notice by mail, delivery service (e.g., UPS, FedEx), or courier as long as it is received at the specified address within the specified time. No other methods can be used to opt out of this Arbitration Agreement. If the opt-out notice is sent on your behalf by a third party, such third party must include evidence of his or her authority to submit the opt-out notice on your behalf. If you opt out of this Arbitration Agreement, all other parts of the Terms will continue to apply.
c. Pre-Arbitration Notice of Dispute
If a Claim arises, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. Before filing any claim in arbitration, you may notify us of a Claim or dispute you may have by sending an email to customeradvocacy@lendingclub.com at any time, or by calling (888) 596-3157 from Mon-Fri 6:00 AM to 5:00 PM PT and Sat 8:00 AM to 5:00 PM PT.
d. Arbitration Procedures
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator or arbitrators instead of a judge or jury, and court review of an arbitration award is very limited. The arbitrator(s) can award the same damages or other types of relief on an individual basis that a court could under applicable law, subject to the limitations set forth in this Arbitration Agreement. All issues are for the arbitrator(s) to decide, except issues relating to arbitrability, the scope or enforceability of this Arbitration Agreement, or the interpretation or enforceability of Section 14(f) below (Prohibition of Class and Representative Actions and Non-Individualized Relief) shall be for a court of competent jurisdiction to decide.
The party initiating arbitration shall do so with the American Arbitration Association (the “AAA”) or JAMS. The arbitration shall be conducted according to, and the location of the arbitration shall be determined in accordance with, the rules and policies of the administrator selected, except to the extent such rules or policies conflict with this
Arbitration Agreement or any countervailing applicable law. If you have any questions concerning the AAA or would like to obtain a copy of the AAA arbitration rules, you may call 1(800) 778-7879 or visit the AAA’s web site at: www.adr.org. If you have any questions concerning JAMS or would like to obtain a copy of the JAMS arbitration rules, you may call
1(800) 352-5267 or visit JAMS’s web site at: www.jamsadr.com. In the case of a conflict between the rules and policies of the administrator and this Arbitration Agreement, this Arbitration Agreement shall control, subject to countervailing applicable law, unless all parties to the arbitration consent to have the rules and policies of the administrator apply.
If the value of the relief sought is $10,000 or less, you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and us subject to the discretion of the arbitrator(s) to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or us, unless the arbitrator(s) requires otherwise.
Except to the extent preempted, superseded, or supplemented by Federal law, the arbitrator(s) will apply the substantive law of the State of Utah, without regard to principles of conflicts of law, to any dispute or Claim in arbitration, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall take steps to reasonably protect confidential information. The award of the arbitrator(s) shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
e. Costs of Arbitration
If we elect arbitration, we shall pay all the administrator’s filing costs and administrative fees (other than hearing fees). If you elect arbitration, filing costs and administrative fees (other than hearing fees) shall be paid in accordance with the rules of the administrator
selected, or in accordance with countervailing applicable law, if contrary to the administrator’s rules. We shall pay the administrator’s hearing fees for up to one full day of arbitration hearings. Fees for hearings that exceed one day will be paid by the party requesting the hearing, unless the administrator’s rules or applicable law require otherwise, you request that we pay them and we agree to do so, or you are able to demonstrate to the arbitrator(s) that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. Each party shall bear the expense of its own attorneys’ fees, except as otherwise provided by countervailing applicable law.
f. Prohibition of Class and Representative Actions and Non-Individualized Relief.
NO ARBITRATION SHALL PROCEED ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS (INCLUDING AS A PRIVATE ATTORNEY GENERAL ACTION ON BEHALF OF OTHERS), EVEN IF THE CLAIM OR CLAIMS THAT ARE THE SUBJECT OF THE ARBITRATION HAD PREVIOUSLY BEEN ASSERTED OR COULD HAVE BEEN ASSERTED IN COURT ON A PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS. YOU AND WE ALSO AGREE NOT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION AGAINST US OR YOU. UNLESS CONSENTED TO IN WRITING BY ALL PARTIES TO THE ARBITRATION: (1) NO PARTY TO THE ARBITRATION MAY JOIN, CONSOLIDATE, OR OTHERWISE BRING CLAIMS FOR OR ON BEHALF OF TWO OR MORE INDIVIDUALS OR ENTITIES IN THE SAME ARBITRATION UNLESS THOSE PERSONS OR ENTITIES ARE PARTIES TO A SINGLE TRANSACTION, AND (2) AN AWARD IN ARBITRATION SHALL DETERMINE THE RIGHTS AND OBLIGATIONS OF THE NAMED PARTIES ONLY, AND ONLY WITH RESPECT TO THE CLAIMS IN ARBITRATION, AND SHALL NOT (A) DETERMINE THE RIGHTS, OBLIGATIONS, OR INTERESTS OF ANYONE OTHER THAN A NAMED PARTY, OR RESOLVE ANY CLAIM OF ANYONE OTHER THAN A NAMED PARTY; NOR (B) MAKE AN AWARD FOR THE BENEFIT OF, OR AGAINST, ANYONE OTHER THAN A NAMED PARTY. NO ADMINISTRATOR OR ARBITRATOR SHALL HAVE THE POWER OR AUTHORITY TO WAIVE, MODIFY, OR FAIL TO ENFORCE THIS SECTION 14(F), AND ANY ATTEMPT TO DO SO,WHETHER BY RULE, POLICY, ARBITRATION DECISION OR OTHERWISE, SHALL BE INVALID AND UNENFORCEABLE. ANY CHALLENGE TO THE VALIDITY OF THIS SECTION 14(F) SHALL BE DETERMINED EXCLUSIVELY BY A COURT OF COMPETENT JURISDICTION AND NOT BY THE ADMINISTRATOR OR ANY ARBITRATOR.
g. Survival and Severability
This Arbitration Agreement shall survive (i) the suspension, termination, revocation, closure of, or amendments to, the Terms and/or the relationship between you and us; (ii) the bankruptcy or insolvency of you or us or any other person; and (iii) any transfer or assignment of any loan or Loan Agreement and Promissory Note(s) or any other promissory note(s) which you owe, or any amounts owed on such loans or notes, to any other person or entity.
If any portion of this Arbitration Agreement other than Section 14(f) is deemed invalid or unenforceable, the remaining portions of this Arbitration Agreement shall nevertheless remain valid and in force. If a court decides that any of the provisions of Section 14(f) above is invalid or unenforceable because it would prevent the exercise of a nonwaivable right to pursue public injunctive relief and that decision is not overturned after any rights to appeal are exhausted, then any dispute regarding the entitlement to such relief (and only that form of relief) must be severed from arbitration and may be litigated in court. Also, if a court decides that any of the provisions of Section 14(f) above is invalid or unenforceable for any other reason and that decision is not overturned after any rights to appeal are exhausted, then any dispute or Claim that may not be arbitrated in accordance with the
provisions of Section 14(f) that are held to be invalid or unenforceable must be severed from arbitration and may be litigated in court. For the sake of clarity, in no event shall any court decision finding a provision of Section 14(f) invalid or unenforceable be deemed to authorize an arbitrator to determine Claims or make awards beyond those authorized in this Arbitration Agreement.
CLAIM OF LOSS
If you claim a credit or refund because of a forgery, alteration, or any other unauthorized withdrawal, you agree to cooperate with us in the investigation of the loss, including giving us an affidavit containing whatever reasonable information we require concerning your account, the transaction, and the circumstances surrounding the loss. You will notify law enforcement authorities of any criminal act related to the claim of lost, missing, or stolen checks or unauthorized withdrawals. We will have a reasonable period of time to investigate the facts and circumstances surrounding any claim of loss. Unless we have acted in bad faith, we will not be liable for special or consequential damages, including loss of profits or opportunity, or for attorneys’ fees incurred by you. You agree that you will not waive any rights you have to recover your loss against anyone who is obligated to repay, insure, or otherwise reimburse you for your loss. You will pursue your rights or, at our option, assign them to us so that we may pursue them. Our liability will be reduced by the amount you recover or are entitled to
recover from these other sources.
INDEMNIFICATION
At our request, you agree to defend, indemnify, and hold harmless LendingClub Bank and our respective parents, subsidiaries, and other affiliated companies, and each of their respective employees, contractors, officers, and directors against any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, and expenses (including, without limitation, reasonable attorneys’ fees) that arise from your violation of this Agreement, applicable law, or any third-party rights or your fraud or willful misconduct. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate in asserting any available defenses.
LIMITATION OF LIABILITY
Except as otherwise expressly provided in this Agreement or as otherwise required by applicable law, we, our affiliates, and the parties with whom we contract in order to offer the Cards and related services are neither responsible nor liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating in any way to the Cards, any products or services purchased using the Cards, or this Agreement (as well as any related or prior agreement that you may have had with us.
WE WILL NOT BE LIABLE TO YOU FOR: DELAYS OR MISTAKES RESULTING FROM ANY
CIRCUMSTANCES BEYOND OUR CONTROL, INCLUDING, WITHOUT LIMITATION, ACTS OF GOVERNMENTAL AUTHORITIES, NATIONAL EMERGENCIES, INSURRECTION, WAR, OR RIOTS; THE FAILURE OF MERCHANTS TO HONOR THE CARD; THE FAILURE OF
MERCHANTS TO PERFORM OR PROVIDE SERVICES; COMMUNICATION SYSTEM FAILURES;OR FAILURES OR MALFUNCTIONS ATTRIBUTABLE TO YOUR EQUIPMENT, ANY INTERNET SERVICE, OR ANY PAYMENT SYSTEM. IN THE EVENT THAT WE ARE HELD LIABLE TO YOU, YOU WILL ONLY BE ENTITLED TO RECOVER YOUR ACTUAL DAMAGES.IN NO EVENT SHALL YOU BE ENTITLED TO RECOVER ANY INDIRECT,
CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES. THIS PROVISION SHALL NOT BE EFFECTIVE TO THE EXTENT OTHERWISE REQUIRED BY LAW.
NO WARRANTY OF AVAILABILITY OR UNINTERRUPTED USE
From time to time the Card services may be inoperative, and when this happens, you may be unable to use your Card or obtain information from your Card, including the available balance of funds associated with your Card. Please notify us using the contact information above if you have any problems using your Card. You agree that we, and their respective affiliates, employees, or agents are not responsible for any interruption of service.
DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS AGREEMENT, WE MAKE NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, AND HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE CARD OR RELATING TO OR ARISING OUT OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NO WARRANTY REGARDING GOODS OR SERVICES AS APPLICABLE
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.
MONITORING AND RECORDING TELEPHONE CALLS AND CONSENT TO RECEIVE COMMUNICATIONS
We may monitor or record phone calls for security reasons, to maintain a record and to ensure that you receive courteous and efficient service. You consent in advance to receiving communications and to any such recording in accordance with the Account Agreement.
NOTICE OF ATM/NIGHT DEPOSIT FACILITY USER PRECAUTIONS
As with all financial transactions, please exercise discretion when using an ATM. For your own safety, be careful. See the Account Agreement for safety suggestions and additional information.
FEE SCHEDULE
Please refer to your Personal Fee Schedule and Deposit Account Agreement for additional information about your Account.
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